review visit: Oct 24, 2005
I have been to Diamond Tony's three times. The first time was last year with a large group of friends- I remember the food tasting excellent and a fun time being had by all. The second time was for a company dinner in July- again the mood was festive, but this time the food was not as good as I remembered it to be the first time. The baked eggplant appetizer I ordered was not baked eggplant parmesean (which was my mistake that I assumed it would be) and the baked penne pasta had soggy penne pasta, too much cheese and was bland. However, I did try my neighbor's pesto fettucine with lamb, which was ordered by quite a few people at the table, and it was quite tasty. I figured, I just ordered wrong.
The third time, I returned to Diamond Tony's recently with my family, anticipating ordering the right dish this time, and again I failed. Or the restaurant, I should say, failed. Miserably. So it will probably be my last time going to Diamond Tony's. Partially because of the how bad so many of the dishes were that night, that the food is overpriced compared to other better tasting Italian restaurants you can eat at in Taipei, and that their service could benefit a total rehaul.
Diamond Tony's is one of those restaurants that looks really nice from the outside. Usually, it's tough to be seated right away without a reservation. This third time, we were seated right away and the restaurant was maybe a third full. Perhaps it was a Monday night. Perhaps the newer Macaroni Grill nearby had taken away a lot of its customers. Perhaps people realized how bad the food and service was there and decided not to go back anymore.
After being seated, it took a very long time for a waiter to come take our order. You pretty much have to flag them down whenever you need service. The menu is in English and Chinese and they have set courses that you can order that include salad, soup, a main dish, dessert and a drink. We ordered the garlic bread, crab dip, and shrimp cocktail to start.
The appetizers came fairly quickly, especially when compared to the main dishes. The shrimp in the shriimp cocktail were the smallest shrimp I had ever seen. Sure they weren't listed as tiger prawns, but there were five regular sized shrimp in a half tomato with a creamy sauce instead of cocktail sauce. The crab dip was a creamy, slightly sweet dip with no visible crab and no crab when tasted. The garlic bread came in a pie pan, sliced in eight pieces filled us up while we waited. Note that you have to order and pay for the bread separately when you order the crab dip.
With our party of six, we ordered our main dishes. Only two of the dishes arrived, and when they were almost finished, the other dishes slowly trickled in. This is the other main complaint I have about Diamond Tony's. It's not that the restaurant was completely full to capacity and they could not handle all the orders. There was no apology that the dishes were spaced so far apart. Personally, it's strange when a restaurant cannot deliver all of its dishes to one party within 5-10 minutes of each other. Especially I think when you are paying the prices that you pay here. Some people won't begin to eat their food until the rest of the party's food is on the table- in this case, their food would be cold by the time their fellow friend's food came.
My father and grandmother said they enjoyed their dishes- the seafood pasta with red sauce, and the jumbo shrimp.
My sister ordered the set course with prime rib steak. The salad was an unfortunate looking section of iceburg lettuce with some dressing on the side. The minestrone soup is probably the only tasty thing at the table that evening. It was flavorful, with lots of vegetables and little bit of beef and pasta. The steak was a good sized portion and looked appetizing, but tasted a bit too tenderized.
The crab and porcini fettucine I ordered turned out to be totally not what I expected. I even asked the waiter if he had delivered the wrong dish to my table.The wad of fettucine was surrounded by several breaded and fried balls. I didn't see any crab or porcini mushrooms. It turned out that the Chinese translation of the dish was different from the English one. The balls on the side were the "crab" and "porcini"? Even after tasting it, I was unsure what the dish was. The balls tasted like a mix between seafood meatballs you'd find in soups and a hush puppy. The fettucine was dry and stuck together, like when you boil pasta and don't rinse it afterwards and it sits for awhile. After two bites, it sat on the table, uneaten.
crab and porcini fettucine
The pesto fettucine with lamb that had been such a crowd-pleaser the last time also failed to please this time. The fettucine here was also dry and stuck together, despite the creamy pesto sauce that drowned it. There was also a cream of mushroom soup and mushroom pasta ordered. Both featured bland, buttery cream flavors that seemed more watered down cream flavored than mushroom. We even asked the manager if they had changed chefs because the food was so drastically worse from the past few times we had eaten there. She said that they hadn't and offered to take off the two fettucine dishes off our bill since they were uneaten.
pesto fettucine with lamb
So consider this review a fair warning- the food at Diamond Tony's doesn't seem to taste as good as it used to. Even if you want to try it out, expect slow service and for part of your party to be finished eating by the time your dish arrives. Compared to the friendlier service and tastier, more affordably priced dishes at Macaroni Grill nearby, Diamond Tony's is more cubic zirconia than a diamond.
cubic Zirconia is too kind... I say its plastic tonys....
FOOD 1.5/5 SERVICE 1/5
Last word: don't bother.
i wasn't really a super fan of diamond tony's although i liked my steak (didn't really love the sauce though.) and true.. the service was bad bad bad . i hate it when it doesn't even seem like people are really sorry.. just trying to make excuses, or tell you that you're wrong, or that it's not really bad. definitely not worth the price, and not as good as the first time. we could make better italian at home!
I was at a Chinese dim-sum place with Kathy the other day and kathy noticed a hair in the beef dish we had. She decided to pull it out and while pulling she pulls the 6 inch long hair out of the meat. We flagged down the waiter and all he did was remove the hair and say sorry. How's that for customer service? haha... I ended up eating the food anyway. :P
Yay, Hungry Girl's Back! Maybe not as hungry as your little hungry hippo though! :)
Isn't it amazing how restaurant service can actually "change the flavor" of food? Everybody knows this, yet the training staff in restaurants don't seem to take note of how to improve service. Too bad.
By the way, kudos to Hungry Girl for giving the place a third chance...
...and even more kudos to Will for keeping his appetite!
hey jg, jean, will and tony,
thanks for the comments! yeah, i hate places with bad service. it definitely colors your experience. as for the hair kathy found in her food, EWWWWW! I don't know if I would have finished the dish.
I agree. Every time I go, the service sucks. Good thing our movie was 2 1/2 hours away, and we made it just in time because everything was just sloooow.
Food's hai-hao. It may be a perfect date because of the convenient venue and ambience but save your money and go somewhere else. You may still be able to catch that movie.
joanh, have you been to the diamond tony's in tienmu? the one by the haagen daz/tienmu circle. granted i've never eaten at the 101 branch but this foodie would say that the tienmu one is not so bad. service wasn't the best but if you are going for pasta i would say give the tienmu joint a chance.
mei: thanks for reading my blog!! i just went to the tienmu one for the first time a few months ago (and prepping the write up!)- yes, the food is a bit better there but the service is still s-l-o-w!
I made the mistake of ordering the crab and porcini fettucine during my first visit to Diamond Tony's.... needless to say I won't ever go back.
todd: sorry to hear you had to experience it for yourself! i'm so amazed it is still in business!
This all seems a bit unfair. I like Diamond Tony's. They do excellent lasagne, steak with truffles, Caesar salads and Tiramisu.
Never really had any complaints about the service. In fact whenever I go to Page One I eat there.
This post doesn't do justice to my experience in Diamond Tony's! Their food was superb, service top notch. It was my best meal during my last two weeks here in Taipei. I'm soon leaving for Canada and will recommend this restaurant to everybody.
Perhaps you wanna revisit and tone down your complaints a little? It gives the false impression to those, who want to visit. Maybe in 2005 your criticism was fair, but now is 2012 and it's way different than what I read here.
You are very famous and your results in search are usually top, I think you are costing Diamond Tony's a lot of business with this article.
I would say Diamond Tony's serves one of the best Pastas and Steaks in town. The service there is pretty good as compared to other restaurants I have been. I would recommend it to other people. A lot of the time when you go eat at a restaurant, the service you get depends on the way you treat the server. I have always had excellent services. Maybe you wanna visit again and be nice for a change?
anonymous/Henry/anonymous: thanks for the comments. the location i reviewed has closed, and I updated the review with a link to my 2007 Tianmu post which I had a slightly better experience. I would try it again if I was invited there or if friends asked me to go, but there are a lot more Italian/pasta places in Taipei now so there's less incentive to go.
Anonymous: PS and I agree that the service you get might be affected by the way you treat the server, but i usually treat my servers well, and it can't make bad food better.
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